Wake up tech privacy policy
Update date: April 13, 2024 | Effective date: April 13, 2024
Wake up tech privacy policy
Update date: April 13, 2024
Effective date: April 13, 2024
Singapore wakeup technology pte ltd (abbreviation“us",“"Our Company"), as the operator of Wake up tech, attaches great importance to the protection of user information and will diligently and prudently protect the security of user information. When you register, log in, use (hereinafter collectively referred to as“Use ") the Wake up tech website and the clients and applications provided from time to time (the aforementioned websites, clients and applications are collectively referred to as“Platform") and related products, services, solutions (“"Service"), the information we collect that you actively provide, and the information we collect through automated means generated during your use of the platform and related services, are called“User Information". We will collect, use, store, transfer and protect your personal information in accordance with the relevant provisions of this Privacy Policy.
We hope to introduce you to our handling of your personal information through this Privacy Policy, so we recommend that you carefully read and understand all the contents of this Privacy Policy. Among them, the clauses that limit and exempt liability are in bold form to remind you to pay attention, please read them carefully.
If you do not agree to this Privacy Policy, we cannot provide you with complete services, and you should immediately stop using the platform and related services. When you choose to use the platform and related services, it will be deemed that you accept and acknowledge that we will process your relevant information in accordance with this privacy policy.
The applicable objects and stages of this policy are visitors who access, register, and log in to the platform (hereinafter collectively referred to as“Developers") activities within the platform.
If you use the platform and services to create and publish Agents, applications, and workflows for other users within the platform or external platform users (collectively,“"End users") use, or integrate the services within the platform into other applications of your own, then you shall provide services to the end users in your own name and serve as the personal information processor of the end users' personal information at this stage. Our relationship with you at this stage shall be governed by the "Wake up tech Data Processing Agreement".
This privacy policy will help you understand:
1. How we collect and use personal information
2. Use of cookies and similar technologies
3. How we store personal information
4. Partners involved in data use and transfer and disclosure of personal information
5. How do we protect the security of user information?
6. Management of personal information
7. Terms of use for minors
8. Privacy Policy Revisions and Notices
9. Scope of application
10. How to contact us
1. How we collect and use personal information
1. Personal information we directly collect and use
We will collect user information that you actively provide when using the platform and related services in the following scenarios and business activities, and we will collect user information generated during your use of the platform and related services through automated means.
In particular, you are reminded that if the information cannot identify your personal identity alone or in combination with other information and has nothing to do with you, it does not belong to your personal information in the legal sense; when your information can identify your personal identity or is related to you alone or in combination with other information, or when we combine data that cannot be associated with any specific personal information with other personal information of yours, then during the combined use period, this information will be treated as your personal information and protected in accordance with this Privacy Policy. It should be clarified that personal information does not include information that has been anonymized.
1.1 Account registration, authentication and login
In order to use the Wake up tech platform and related services, you need to register and log in to a Wake up tech account. During the registration process, we will collect your avatar, nickname, account ID, registered mobile phone number, and authentication information (if you choose to authenticate). You can also log in through a third-party account (such as Google, Apple ID), in which case we will obtain the corresponding third-party account information (such as nickname, avatar, email address) that you authorize to share.
1.2 Maintaining the security of the Wake up tech website and services
(1) In order to maintain the normal operation of our services and protect the legitimate interests of you or other users or the public from losses, we will collect necessary information to maintain the safe and stable operation of products or services, including device model, device brand, operating system, and system language.
(2) When you browse or use the platform, in order to ensure the normal operation and operational security of the Wake up tech website and services and prevent network attacks and intrusion risks, we will collect your operating system type and operating system version number, IP address, browser type and browser version, time zone and language and other device information, as well as web browsing records. If you are using the mobile client application we provide, we will also collect the following information: device identifier (Android such as AndroidID, OAID; iOS such as IDFV, IDFA), network device hardware address (device MAC address), IP address, SIM card information (mcc, mnc), WLAN access point (such as SSID, BSSID), Bluetooth, base station, software version number, network access method/type/Status, network quality data, operations/use/Service logs, device sensor data (such as acceleration sensor, gyroscope sensor). This information is the basic information we must collect to provide services and ensure the normal operation of the services.
(3) To help us better understand the operation of Wake up tech and related services, and to prevent malicious programs and ensure the quality and efficiency of operations, we may record network log information, collect running process information, as well as the frequency of using the platform and related services, crash data, usage and related performance data.
1.3 Use Wake up tech service
We collect the following information in the following specific scenarios:
(1) Creating Agents, applications, and workflows: When you create Agents, applications, and workflows through the Wake up tech platform (including using the development platform, Wake up tech compass, and AI Eino application development framework), we will retain the information you input and upload (mainly your command information).
(2) Browsing and usage records: When you browse Wake up tech, we will record your browsing and usage. If you are not logged in to your account, we will record your browsing, clicks, collections and other operational behavior information through the identifier information corresponding to the device. If you have logged in to your account, we will record your browsing, clicks, downloads, sharing, following, likes (likes), collections, comments and other operational behavior information through your account.
(3) Picture service: When you use the picture service to upload pictures through Wake up tech, you can enter instructions, and the AI model will identify, interpret, edit, generate or perform other operations on the pictures according to your instructions. To achieve the aforementioned purposes, you can select pictures and videos from the album to upload, and we will request authorization from you.“"Read and write photo library" permission. You can also directly call the camera to shoot and then upload or perform AI image processing. After the AI processing or generation is completed, if you choose to save the image locally, we will store the corresponding image in your device album.
(4) Voice input service: When you send a voice message through Wake up tech, we will ask you for authorization“Microphone" permission.
(5) Wake up tech AI Agent Task execution: If you assign tasks to Wake up tech’s AI Agent, the AI Agent will automatically dismantle, plan and execute the tasks assigned by you. During this process, you will actively enter your instructions into the platform, and you can also upload and add files, text, MCP extensions, images, etc. If you add a custom or MCP extension in the platform MCP extension library, during task execution, the agent will provide request information to the MCP extension service provider you choose according to the interface specification defined by the MCP extension, and obtain its return data to execute the task. We will collect the task instructions, task topics, task execution process, task results, operation logs, usage time, and error logs you input.
(6) Email creation and management services: You can set a dedicated email address for the Agent and let the Agent use the email address to receive and send emails by entering instructions. We will collect the mailbox-related instructions you send to the Agent, and the email data sent and received by the Agent's mailbox (including email subject, contact email address information, email content, sending/Reception time, attachments, etc.), as well as the usage operation log of this function.
(7) File management and memory service: When using the Agent file function, we will collect and store various products (including intermediate files and final files) generated during the execution of your AI Agent service tasks to provide you with file management functions; at the same time, we will form memories based on the instructions you actively input and the data automatically collected during task execution to provide a continuous experience in subsequent tasks.
(8) Schedule creation and management service: When using the Agent schedule function, we will collect the task schedule information parsed and generated by the AI Agent (including schedule topic, task content, execution time, and associated Agent) based on the instructions you actively enter, as well as your operation logs for this function. This feature does not collect local calendar data on your device.
(9) Cloud device hosting and automated operation services: When you authorize the Agent to perform automated tasks on your behalf in the cloud device, we will collect the instructions you enter, upload files, screenshots during task execution, execution result information, output files, and operation logs. When the service identifies important operations involving property and fund transfer, identity authentication and protocol authorization, sensitive accounts and security settings, high-risk system permissions, etc., the task will be automatically suspended and additional confirmation will be required from you. In the hosting scenario, we will not retain your operation data.
(10) CLI（Command line interface): If you issue a calling command through the CLI, or the Agent or automated script you authorize or configure uses the services of this platform, we may automatically store your login status in Wake up tech based on your authorization. You can choose to remove the CLI tool yourself or log out.
(11) Searching and browsing third-party websites: Wake up tech may provide services for displaying search results of third-party websites and browsing third-party websites. These third-party websites may require access to sensitive system permissions, so please be aware.
(12) Sharing: When you share or receive shared information, we need to access your clipboard and read the passwords and links contained in it to implement jump, sharing and other functions.
1.4 User consultation, trouble reporting and troubleshooting information
We may collect user consultation records, troubleshooting records and troubleshooting processes (such as communication records) generated by your use of Wake up tech and related services in order to respond to your help requests in a timely manner and improve services.
1.5 Use your contact details
For you when using the product and/Or the contact information (such as contact number, email address) provided during the service process, we may use it to send notifications during operations (such as identity verification, security verification, user research). We may also provide you with commercial information via text message or phone call, but you can refuse to receive it by unsubscribing.
1.6 Serve/Optimization and improvement of experience
When you use the Wake up tech service, we may use the data collected by the service and the corresponding responses generated by AI for evaluation, analysis and model training on the premise that it has been processed with secure encryption technology, strictly de-identified and cannot re-identify specific individuals, so as to continuously optimize the model effect. If you do not want this information to be used for model training and optimization, you can contact us through the contact information in Article 10 of this Privacy Policy to request withdrawal.
2. Personal information we may obtain from third parties
In order to provide you with better and superior services, or for the purpose of preventing fraud, our partners may share your personal information with us with your consent or in accordance with legal requirements.
3. Processing of changes in the purpose of collecting and using personal information
If we intend to use your personal information for other purposes not specified in this privacy policy, or if we use the information collected for a specific purpose for other purposes, we will seek your consent in advance.
4. Developer data
Please understand that your developer data (including the personal information involved) is different from the personal information mentioned above, and the platform will process it as follows:
4.1 “"Developer Data" means:(1) You use the Wake up tech feature/All data uploaded when the service obtains or creates Agents, applications, and workflows (such as database information, plug-ins/APImessages, audio, etc.), and (2) All data processed by Wake up tech during its operation after you publish the Agent (including text, sound, video, image files, configuration data, operation and maintenance data, etc.).
4.2 You own your developer data completely. As a neutral technical service provider, we will only strictly implement your instructions to process your developer data. Unless otherwise provided by laws and regulations, otherwise agreed in accordance with specific product rules, or to provide technical assistance based on your request, we will not access your developer data, nor will we make unauthorized use or disclosure.
4.3 You are responsible for the source and content of your Developer Data. You shall ensure that you have the right to use the platform and services to process such data, and that the processing activities comply with the requirements of Singapore and applicable laws.
4.4 For any personal information contained in developer data, you shall fulfill your obligation to notify and obtain consent from the relevant personal information subject in accordance with the law, and guarantee:(a) Provide a written explanation of the source of the personal information and its legality;(b) Provide proof of authorization and consent when requested by us;(c) If the processing exceeds the scope of authorization, consent should be obtained again. If you violate the above obligations, we have the right to refuse to process relevant data or restrict services.
4.5 We provide you with a free data hosting service, but we have no obligation to store your data and are not responsible for the efforts or results of your data storage.
2. Use of cookies and similar technologies
When you use the platform, we may use cookies or anonymous identifiers to collect and store your account information, search records, and login status information to help you save the need to repeatedly fill in information and improve service efficiency. You can refuse or manage cookies through your browser settings, but this may affect the availability of some functions. We will not use the information collected by Cookies for any other purpose other than those stated in this Privacy Policy.
3. How we store personal information
1. Where information is stored
We store personal information collected and generated in the course of our operations in Singapore or the region where our selected cloud service provider is located in accordance with Singaporean laws and applicable international data protection standards. We will not transfer data abroad without a legal basis.
2. Storage period
We will only retain your personal information for as long as necessary for the purpose of providing the platform and related services. After the necessary period has passed, we will delete or anonymize your information, unless otherwise provided by laws and regulations. Criteria used to determine storage period include:(1) The time required to complete the business purpose;(2) a longer retention period that you agree to;(3) Special requirements for retention by law, contract, etc.
4. Partners involved in data use and transfer and disclosure of personal information
1. Partner principle
We will only provide your personal information to our partners to the extent necessary to provide services based on the principles of legality, legitimacy and necessity, and require them to comply with this privacy policy and appropriate confidentiality and security measures.
2. Delegated processing and joint processing
For scenarios where personal information is entrusted to be processed, we will sign a data processing agreement with the entrusted party and supervise its personal information use activities. For joint handling scenarios, we will agree on our respective rights and obligations.
3. Transfer of Personal Information
We will not transfer your personal information to any other third party, except in the following circumstances:(1) Based on your written request and subject to conditions specified by law;(2) Obtain your express consent;(3) When a merger, acquisition or bankruptcy liquidation is involved, the new holder will be informed and required to continue to be bound by this Privacy Policy in accordance with the law.
4. Public Disclosure of Personal Information
In principle, we will not publicly disclose your personal information unless we obtain your explicit consent or are required by law. In the following situations, we do not need to obtain your prior authorization to collect and use your personal information:(1) Relevant to the performance of legal obligations;(2) Directly related to national security, public safety, and major public interests;(3) Directly related to criminal investigation, etc.;(4) To protect your or others’ life, property and other major legitimate rights and interests;(5) Information you disclose on your own;(6) Information collected from legal public channels;(7) Necessary to maintain the safe and stable operation of the service;(8) Other situations specified by laws and regulations.
5. How do we protect the security of user information?
We take reasonable security measures (including technical and administrative aspects) to protect your information from improper use or unauthorized access, disclosure, modification, damage, and loss.
We use industry-wide encryption technology, anonymization and other means to protect your information.
We have established a dedicated security department, security management system, data security process, and implemented strict data access control.
Although we have taken the above measures, please understand that the Internet environment is not 100% safe. We strongly recommend that you take active measures to protect personal information, such as using complex passwords, changing passwords regularly, and not disclosing account information.
Once a user information security incident occurs, we will promptly inform you of the incident, impact and remedial measures in accordance with legal requirements, and report to the regulatory agency.
Please note that the protections provided by this Privacy Policy only apply to the Platform and related services. After leaving the platform, we have no ability or obligation to protect the information you submit on other websites.
6. Management of personal information
We protect your rights to access, copy, correct, supplement, delete, withdraw authorization and consent, cancel your account, complain and report your personal information in accordance with the law.
1. Exercising personal information rights
If you or other entitled parties have any claims, requirements or questions about the exercise of relevant rights, you can send feedback through@coze.cn Contact us. We will respond within fifteen working days after verifying your identity.
2. Account logout
You can apply to cancel your Wake up tech account through the account setting function in the platform. After logging out, you will no longer be able to access the platform and related services. We will delete or anonymize your personal information after logging out, unless otherwise provided by laws and regulations.
3. Withdraw or change authorized consent
You can turn off relevant permissions in device settings, or withdraw your authorization through the settings function within the platform. After withdrawal, you will no longer be able to use the corresponding services, but it will not affect the previous processing based on authorization.
4. Get a copy of your personal information
Upon your written request, we can provide a copy of your basic information, identity information and other personal information, but only to the extent of the information we directly collect.
5. Complaint and report
If you think your information rights have been infringed, you can send feedback via@coze.cn Submit relevant information and supporting materials to make a complaint. We will provide timely feedback after verification.
6. Limitations on responding to requests
We may not be able to respond to your request under the following circumstances:(1) Relevant to the performance of legal obligations;(2) Directly related to national security and public safety;(3) Directly related to criminal investigation, etc.;(4) There is sufficient evidence that you have subjective malice or abused your rights;(5) Responding will cause serious damage to the legitimate rights and interests of others;(6) Involves trade secrets.
7. Notice of suspension of operations
If we cease operations, we will stop collecting personal information, notify you by announcement or one-by-one delivery, and delete or anonymize the personal information we hold.
7. Terms of use for minors
Our services are mainly targeted at adults or businesses aged 18 and above. We do not knowingly collect personal information from children under 13 years of age. If you are under 18 years old, please use the Platform under the guidance of your parent or guardian. If we discover that we have collected personal information from minors without the consent of the guardian, we will delete it as soon as possible.
8. Privacy Policy Revisions and Notices
We may revise this privacy policy from time to time, and the revised content shall form part of this privacy policy.
After this Privacy Policy is updated, we will publish the updated version on the platform and remind you through appropriate means (such as website announcements, emails, system messages).
When there are major changes (such as major changes in service model, ownership structure, information processing purposes, etc.), we will provide a more prominent notice. If you continue to use the service, you are deemed to agree to the revised Privacy Policy.
9. Scope of application
This privacy policy applies to all products, services, and solutions provided by the platform.
This Privacy Policy does not apply to services provided by third parties through the Platform that have separate privacy policies. When you use third-party services, you should abide by their privacy policies.
If you use platform technology services to provide services to your users, you should formulate a separate privacy policy. This privacy policy does not serve as a replacement for the privacy policy between you and your users.
10. How to contact us
If you have any questions, comments or suggestions about the content of this privacy policy, or wish to withdraw your model training authorization, you can contact us through the following methods:
Email: feedback@coze.cn
Normally, we will respond within 15 working days.